Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Contact Information
- Payment, Pricing & Promotions
- Shipping & Delivery
- Shipping applies only to locations within the continental 48 states. Unfortunately, we are not able to ship to Hawaii, Alaska or Puerto Rico. NO P.O. Boxes please. Items are all shipped out via FedEx Ground or, for smaller items to the midwest, Speedee Delivery and transit time is 1-5 business days depending on distance. Each package is insured. We will provide you a tracking number within 1 business day so you can track this yourself.
PLEASE NOTE: Each package is insured by the carrier, however, it is important that you inspect each package for damage when delivered and before you sign off on the package. Otherwise, your insurance claim may be denied. Please contact us immediately with any issues - Privacy & Security
- The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to D&H Auto Parts to help our customers retain their privacy when they take advantage of all the Internet has to offer. For more detailed information about how D&H Auto Parts security features and privacy policy, please read our privacy policy
- Returns & Replacements
- As part of our quality control procedure each package is individually inspected for damage and accuracy prior to being packaged and shipped. The purchase price on each item includes insurance on each package to protect our customers in the event something goes wrong while in transit. While we do not expect any issues to arise, the following guidelines should be followed in the event that one does. If you have any concern do not hesitate to call!
- Each item should be inspected immediately upon arrival. Any damage or other issue should be reported within 2 business days.
- If a product is found to be damaged please contact us via email or call during our normal business hours at (866) 820-5034. Our claims department will request some information from you to help with the claim process. Once this information is collected we will immediately take care of all the paper work (if needed) and/or work towards a satisfactory resolution as soon as possible.
- If an item is found to be incorrect please contact us via email or call during our normal business hours at (866) 820-5034. Our error department will work with you to resolve any issue as quickly as possible.
- If after an item has been shipped you realize you purchased the incorrect item, or simply no longer need the part, please contact us within 5 business days so we can provide you with return information. You will need to have the item shipped back within 30 days in order to receive a refund. The cost for shipping the part out as well as the cost to paint the item will need to be deducted from the original purchase price.
- No refunds will be processed on returns received more than 30 days after delivery.
- Contact Information
- You can reach us 8am-7pm CST M-F and 8am-5pm Saturdays at (866) 820-5034. If no one is available please leave a message and we will make sure we get back to you within 2 business hours. You can always reach us via email 24 hours a day.
- Payment, Pricing & Promotions
- We accept Visa, Discover, and MasterCard over the phone. Please call us toll-free at (866) 820-5034 and one of our customer service reps can assist you in completing a secure payment.
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